If you are a customer with Bank Danamon, you should know the Danamon call center. A service that is definitely owned by a large company like Danamon. This service is made for customers who want to communicate directly with bank representatives. Whether it’s getting information, explanations, submitting complaints, or problems.
Of course, in every transaction process, customers need information about rules, terms, and other conditions. With this service, every process carried out by customers can be carried out easily. Complaints or criticisms cannot be removed from the service.
Moreover, in all its transactions the Bank must have experienced problems. But as a professional financial institution, Danamon prepares response and communication services with its customers. In addition, it is also very open when its customers convey suggestions of criticism of response and so on. Here the role of danamon call center provides the best service to customer service.
But if you look at the effectiveness of the reports provided by this media is very effective and efficient. Because, you can consult and communicate directly with customer service, as well as in explaining or responding to it you are easier to understand.
Danamon Call Center Service for Customers
Below are some Danamon call centers that can be contacted by customers.
- Telephone
When you need communication with the Bank can be done through danamon call center / 1500090 if domiciled in Indonesia. Meanwhile, if you are domiciled outside Indonesia, call 021 2354 6100. To get this service you have to provide phone data costs. Although the value is not much different from contacting others in general.
But looking at the effectiveness of these media reports, it is very effective and efficient. Because, you can consult and communicate directly with customer service, as well as in explaining or responding to it you are easier to understand.
- Interactive Voice Response
In addition to using credit to communicate with customer service, you can use Interactive Voice Response. This service is an effort by Bank Danamon to solve the problems faced by its customers. For this service must ensure the problem or information needed, in order to be appropriate in using the code.
Regarding the problem of blocking credit cards, you can use the code 211, while for debit cards use 212. Code 221 to obtain balance information. Code 222 to address account mutation issues. You can also change your phone’s pin using the short code 225.
Consultation by speaking in person can use 220. To get information about Danamon credit cards both Visa and Master Card can use 2 32. The advantage of using this service is that effectiveness can be maintained. Because you convey it briefly and clearly. In addition, it does not require a large pulse to perform.
- Hello Danamon
Hello Danamon service is available 24 hours for customer consultation needs. Hello Danamon can be used by both customers and non-customers. For people who want to become customers can ask for information related to rules and other basic information.
To use this service please use the number 1500090 while if using GSM is 677777. If you want to include files can be via Email: hellodanamon@danamon.co.id.
Other Options Get Customer Service
Below are some customer service options to choose from.
- Webmail
Another alternative if you don’t want to spend too much credit is to use webmail. To use this danamon call center service you need personal data. But the bank guarantees that the security of the data is not spread to others. The data needed when making this transaction is the name of the mobile phone number email address and the information you want to convey.
Youwant to take facebook social media please follow Bank Danamon fanspage, for the bank’s Instagram account is @mydanamon. Meanwhile, if you are accustomed to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.
After you send all the data, just wait for a response from the customer service. But the drawback for this service is the reply provided by customer service relatively longer. Therefore, if you need information or services faster we recommend using other media.
- Social Media
If you are very active on social media, you can also use social media to contact danamon call center services. The advantages of this service in addition to not requiring expensive costs are also relatively easy to do. To contact the service using Twitter can be done on the account @hellodanamon consult related to transactions or non-transactions. Meanwhile, if you need news about the event and so on, please go through @danamon.
If using Facebook please follow Bank Danamon’s fanspage. If you use the Instagram app, you can send it to @mydanamon. If you are used to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.
In addition to the excess cost and convenience, using social media to contact customer service takes longer than to get a response from customer service. It is better not to use this service if it has an urgent need.
But to overcome this, you can use the Dingtone application. This application is given to provide danamon call center services directly to customer service that will be responded to at that time. This account gives 5 minutes for free for customers to communicate.
If you want a more detailed and easy-to-understand explanation, you can directly contact the nearest Danamon Bank Office. There will get an explanation directly from the teller on duty. However, this step we recommend if you want to make a transaction as well. If you just want to make a complaint or get information, you can do it remotely.
Flow Submits Complaint ke Bank Danamon
After the customer submits a complaint in various ways that we explained above first the bank sees the need. If it can be completed at that time, customer service will give advice to directly.
But if the problem is severe, danamon staff will try to solve it for 20 days. This is necessary because they will communicate it directly with the other party. Usually the complaints submitted that go through this process are those that require further research with third parties who cooperate with Bank Danamon.
Then the staff will inform the results of the findings or actions on their part. If it takes longer, it will be conveyed to the customer. If the actions taken by the bank can solve the problem, then the problem is solved.
However, if the bank cannot solve the problem, it can apply for facilities to BI or OJK. To submit an application to BI can use contact 1500 131. It can also be via email bicara@bi.go.id. As for the application to OJK, you can call 1 500 655. If you want to contact by email, please send a complaint with konsumen@ojk.go.id address.
Requirements for Submitting Problems withBank Danamon to OJK / BI
However, to submit a complaint to BI and OJK there are requirements that must be met by customers. Among them are customers who have submitted complaints and tried to get action from Bank Danamon. And there is no agreement between danamon bank and customer.
Another condition, the problem faced between Bank Danamon and the customer is a civil act that does not have a decision of legal force or is still in the process of settlement. Finally, this service will be provided if the losses experienced by customers are a maximum of 500 hundred million rupiah.
In communicating with danamon call center using the above methods, do not forget ethics. Convey complaints, criticisms, and suggestions well and clearly. If you don’t get a satisfactory answer, tell it again until it’s clear.
When faced with legal problems, do not forget your position. Whether the source of the problem is the bank or you. If you find a bank or a third party, you can prepare the evidence strongly. So that before getting to OJK or BI can be completed properly at danamon call center.